Leadership & Management Development
Guiding leaders to set direction and create something great through clear communications. We provide the processes required to be more effective. Changed leaders move the culture of an organization into a productive and higher-performing environment that encourages clarity, ownership, initiative, and success.
Customer Service is an organization’s ability to supply the wants and needs of their customers. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.
Make a difference in how you communicate with others. Learn how to prepare for public speaking and use the power of the spoken word to move others. Master skills that are necessary in today’s competitive business environment.
Sales Presentation Skills
Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. Connecting their needs to your solution is precisely what the Sales Presentation Skills class is all about. Increase abilities to engage and motivate the prospect/client through compelling presentations.
Companies that invest in staff development for their employees increase skill sets and ensure greater loyalty. An untrained or underdeveloped workforce means poor communication, absenteeism, turnover, conflict, tension, low productivity, complaints, wasted time, and low morale. Be positive and proactive – develop staff and prepare them for success.
Build strength and confidence in writing skills. Follow the rules! Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Improving Communications has almost 20 years of experience in designing and delivering learning experiences to our customers. We take pride in our ability to help our customers to grow the skills of their staff as well as grow their business.
When you work with Improving Communications, we want to make sure you get what you need. First, we work with you to determine the problems you are encountering, and the results you want to see. Then, learning programmes are designed, discussed, amended, and approved. We deliver and measure the results of the sessions. Then, we follow-up with new opportunities for growth. You will enjoy the learning process because you will see problems addressed and solved.